Please read our official customer terms carefully to understand your rights, responsibilities, and guidelines.
Effective Date: [Insert Date]
Welcome to Ride and Parcel. These Customer Terms & Agreement ("Agreement") govern your use of the Ride and Parcel website, mobile application, and related services. By creating an account or using our services, you agree to comply with these terms.
To use Ride and Parcel services, you must:
Be at least 18 years of age or the minimum legal age required by applicable law.
Provide accurate and complete registration information.
Maintain a valid mobile number or email address linked to your account.
Keep your account credentials secure.
To create an account, you may be required to provide:
Full Name
Mobile Number
Email Address (Optional)
Password
Residential Address (Optional)
Profile Photo (Optional)
You are responsible for ensuring that all information provided is accurate and up to date.
You are responsible for:
Maintaining the confidentiality of your password.
Not sharing your account with any other person.
Immediately informing Ride and Parcel if you suspect unauthorized access to your account.
The Company is not responsible for losses resulting from unauthorized use caused by failure to protect your login credentials.
Customers may use the platform to:
Book rides.
Book parcel delivery services.
Track bookings in real time (where available).
View booking history.
Manage saved addresses.
Use the wallet feature (if available).
All bookings are subject to rider availability and operational conditions.
Customers agree to:
Provide accurate pickup and destination addresses.
Ensure that the sender or recipient is available when required.
Treat riders with courtesy and respect.
Pay applicable charges for completed bookings.
Comply with all applicable laws while using the platform.
Customers must not book or send parcels containing:
Illegal goods.
Explosives or hazardous materials.
Firearms or ammunition where prohibited by law.
Narcotics or controlled substances without legal authorization.
Stolen property.
Counterfeit goods.
Live animals unless expressly permitted by the platform.
Any item prohibited by applicable law.
Ride and Parcel reserves the right to refuse, inspect where legally permitted, or cancel bookings involving prohibited items.
Customers may pay using available payment methods, including:
Online Payment
Cash (where available)
Wallet Balance (if supported)
Applicable service charges, taxes, and other fees will be displayed before booking confirmation where reasonably possible.
Customers may cancel bookings according to the Ride and Parcel Cancellation Policy.
Cancellation fees may apply depending on the booking stage and applicable platform rules.
Refund requests are handled according to the Ride and Parcel Refund Policy.
Approved refunds will be processed using the original payment method or another approved method in accordance with platform policies.
Customers may rate riders and provide feedback after completion of a booking.
Feedback should be honest, respectful, and based on the actual service experience.
The Company may remove reviews that violate platform policies or applicable law.
Customers must not:
Provide false information.
Make fraudulent bookings.
Harass, threaten, or abuse riders or support staff.
Misuse promotions or coupons.
Attempt unauthorized access to the platform.
Use the platform for unlawful purposes.
Violation of these terms may result in suspension or termination of the customer account.
Ride and Parcel may suspend or terminate customer accounts for reasons including:
Fraudulent activity.
Repeated policy violations.
Abuse of riders or staff.
Payment-related fraud.
Illegal use of the platform.
Violation of this Agreement.
To the maximum extent permitted by applicable law, Ride and Parcel is not liable for delays or service interruptions caused by:
Traffic congestion.
Weather conditions.
Road closures.
Government restrictions.
Events beyond the Company's reasonable control.
Nothing in this Agreement excludes liability where such exclusion is prohibited by law.
Your use of Ride and Parcel is also governed by the Privacy Policy, which explains how your personal information is collected, used, stored, and protected.
Ride and Parcel may revise these Customer Terms & Agreement from time to time.
Updated versions will be published on the platform with a revised effective date. Continued use of the platform after the updated terms become effective constitutes acceptance of the revised Agreement.
This Agreement shall be governed by the applicable laws of the jurisdiction in which Ride and Parcel operates. Any disputes shall be subject to the jurisdiction of the competent courts in that jurisdiction, unless otherwise required by applicable law.
If you have any questions regarding this Customer Terms & Agreement, please contact:
Ride and Parcel
Email: support@yourdomain.com
Phone: +91-XXXXXXXXXX
Website: https://yourdomain.com