Please read our official refund policy carefully to understand your rights, responsibilities, and guidelines.
Effective Date: [Insert Date]
At Ride and Parcel, we strive to provide reliable ride and parcel delivery services. This Refund Policy explains when refunds may be issued and the conditions that apply.
Refund requests are reviewed on a case-by-case basis. A refund is not guaranteed for every booking and will depend on the circumstances of the request and the applicable platform policies.
You may be eligible for a full or partial refund in the following situations:
The booking was cancelled by Ride and Parcel before service began.
No rider was assigned within a reasonable time and the booking was cancelled.
The customer was charged more than the applicable fare due to a verified technical error.
A duplicate payment was successfully charged for the same booking.
The service could not be completed due to a verified platform or payment system issue.
Any other case approved by the Company after investigation.
Refunds may not be issued in situations including, but not limited to:
The customer cancels after the free cancellation period, if applicable.
The rider has already reached the pickup location and cancellation charges apply.
Incorrect pickup or delivery information provided by the customer causes the booking to fail.
The parcel contains prohibited, illegal, or restricted items.
Delays caused by traffic, weather, road closures, public events, or other circumstances beyond reasonable control.
The booking is completed successfully as requested.
A partial refund may be issued where:
Only part of the service could be completed.
Cancellation charges apply under the platform's cancellation policy.
A pricing adjustment is approved after review.
Approved refunds will generally be processed through the original payment method used for the booking.
Depending on the payment method, refunds may also be credited to the user's Ride and Parcel Wallet where permitted and accepted under platform rules.
Once approved:
Wallet refunds are generally processed shortly after approval.
Refunds to online payment methods are typically processed within 5–10 business days, depending on the payment gateway and the customer's bank.
Actual credit timelines may vary based on the financial institution involved.
Bookings paid in cash are generally not eligible for automatic online refunds.
Where a refund is approved for a cash booking, the Company will determine the appropriate refund method in accordance with applicable policies.
If:
Payment is deducted but the booking is not confirmed, or
The same booking is charged more than once,
the transaction will be reviewed. If verified, the excess amount will be refunded.
Cancellation charges, if applicable, will be communicated through the platform before confirmation or at the time of cancellation, where reasonably possible.
Approved refunds will be calculated after deducting any applicable cancellation charges.
The Company reserves the right to deny refund requests if there is evidence of:
Fraudulent activity.
Abuse of the refund process.
False claims.
Violation of the platform's Terms & Conditions.
Accounts involved in fraudulent activity may be suspended or permanently terminated.
To request a refund:
Open the Ride and Parcel application or website.
Go to My Bookings.
Select the relevant booking.
Choose Report an Issue or Request Refund (if available).
Submit the reason and any supporting information.
Our support team will review the request and notify you of the outcome.
Ride and Parcel may update this Refund Policy from time to time. Any changes will be published on this page with an updated effective date.
If you have any questions regarding this Refund Policy or a refund request, please contact:
Ride and Parcel
Email: support@yourdomain.com
Phone: +91-XXXXXXXXXX
Website: https://yourdomain.com