Please read our official privacy policy carefully to understand your rights, responsibilities, and guidelines.
Effective Date: 13/07/2026
Welcome to Ride and Parcel. Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, mobile application, and related services.
We may collect the following information:
Full Name
Mobile Number
Email Address
Profile Photo
Date of Birth (if applicable)
Gender (optional)
Residential Address
Emergency Contact Details
For riders, we may also collect:
Driving License Details
Aadhaar Number
PAN Number (if required)
Vehicle Details
Vehicle Registration Certificate (RC)
Vehicle Insurance Information
Bank Account Details (for payouts)
To provide ride and parcel services, we may collect:
Live GPS Location
Pickup Location
Drop-off Location
Route Information
We may collect payment-related information such as:
Payment Method
Transaction ID
Wallet Transactions
Refund Details
Sensitive payment credentials such as complete card numbers are processed securely by our payment gateway partners and are not stored by us.
Your information is used to:
Create and manage your account.
Process ride and parcel bookings.
Verify rider identities and documents.
Provide customer support.
Process payments and wallet transactions.
Improve our services and user experience.
Send booking updates and notifications.
Prevent fraud and unauthorized activities.
Comply with legal obligations.
All rider registrations are subject to administrative verification. A rider account may remain in Pending status until the submitted information and documents are reviewed and approved.
We do not sell your personal information.
We may share your information only with:
Authorized employees and administrators.
Payment gateway providers.
Government or legal authorities when required by law.
Technology partners who help operate our platform under appropriate confidentiality obligations.
We implement reasonable technical and organizational security measures to protect your information, including:
Password encryption.
Secure authentication.
Role-based access control.
Secure data storage.
Regular system monitoring.
While we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.
Our website may use cookies and similar technologies to:
Maintain login sessions.
Remember user preferences.
Improve website performance.
Analyze platform usage.
You may disable cookies in your browser, although some features may not function properly.
You may:
View your profile information.
Update your personal details.
Change your password.
Request correction of inaccurate information.
Request account deletion where permitted by applicable law.
We retain personal information only for as long as necessary to:
Provide our services.
Maintain transaction records.
Resolve disputes.
Meet legal, regulatory, and accounting requirements.
Our platform may integrate with third-party services such as:
Payment gateways
Maps and navigation services
SMS providers
Email service providers
Push notification services
These services have their own privacy policies governing the handling of data.
Our services are not intended for children under the age required by applicable law to use the platform independently. We do not knowingly collect personal information from children without appropriate legal authorization where required.
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.
If you have any questions regarding this Privacy Policy, please contact us:
Ride and Parcel
Email: support@yourdomain.com
Phone: +91-XXXXXXXXXX
Website: https://yourdomain.com